Customer Support & Help Desk - Submit a Ticket

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Helpdesk Team

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Where do you deliver?

Across Egypt only, 1–5 business days depending on your zone.

What payment methods do you accept?

Cash on Delivery (COD) and InstaPay.

How do I track my order?

We'll message you on WhatsApp once it's out for delivery.

What's your return window?

3 days from delivery, unworn and in original packaging.

Can I return earrings?

Earrings are final sale for hygiene reasons — everything else is eligible.

What if my item arrives damaged or wrong?

Message us on WhatsApp within 48 hours with photos — we cover return shipping in that case.

How do refunds work?

Issued as store credit, including for COD orders.